The Office Support Certificate provides students with an entry-level skill set related to the functions of an office setting. Students will learn necessary keyboarding skills and the proper use of various computer programs critical to a career in business. Students will have the opportunity to job shadow various positions within different business settings so they may gain real-life exposure to the career opportunities available to them upon completion of their program of study.

Students enrolled in the ESL Pathway will learn critical English-speaking skills in addition to the technical skills needed for successful entry into the workplace.

Students enrolled in the Professional Pathway will learn more advanced technical skills related to the functions of an office setting.

Coursework in this option prepares you for Microsoft Office Specialist® certification. You also have the opportunity to participate in Business Professionals of America with the chance to attend state and national conferences.

Summary Sheet

The summary sheet provides a program overview and other information.

Download the Summary Sheet.

Curriculum Sequence

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Fall Semester I	Course Title	Credit
ADM-162	Office Procedures	3
ADM-103	Office Technology	2
CSC-110	Introduction to Computers	3
	TOTAL CREDITS	8

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Spring Semester I	Course Title	Credit
ADM-117	Keyboarding and Document Production	3
ACC-102	Workplace Accounting	3
ADM-181	Records and Database Management	3
	TOTAL CREDITS	9

ADM-162 - Office Procedures

Lecture: 3

Credit: 3

This course provides an understanding of the concepts, skills, procedures and professional image needed for employment in an office environment. Introductory topics include operational and supervisory functions, telephone and teleconference procedures, scheduling, travel arrangements, meeting and event planning, mail and shipping procedures and ethics and professionalism. Students use problem solving techniques and decision making experiences in a team environment.

ADM-103 - Office Technology

Lecture: 1

Lab: 1

Credit: 2

This course provides in-depth and practical use of calendaring/scheduling systems, voice recognition software, advanced email functions and the Internet as a research tool. Common office technology including video conferencing, projection, copiers, faxing, scanning, transcription, 10-key calculating and multi-line phone systems will be presented and practiced in multiple settings.

CSC-110 - Introduction to Computers

Lecture: 3

Credit: 3

This course provides an introduction to computer concepts. The student will use the Windows operating system, presentation software, electronic spreadsheet software, database management software and word processing software. Microcomputer hardware and software as well as the processing concepts associated with each will be discussed. The course will also include information on file management, the Internet, virus protection and e-mail basics as applicable to the academic world as well as the business environment. Lab time outside of class is required to complete projects.

ADM-117 - Keyboarding and Document Production

Lecture: 2

Lab: 1

Credit: 3

A fundamental course in developing keyboarding skills for business and personal use. Students use Microsoft Word to learn proper formatting of office letters and memos, business and academic reports, tables, newsletters, flyers and graphics. Proper keyboarding technique, accuracy and speed building are emphasized.

ACC-102 - Workplace Accounting

Lecture: 3

Credit: 3

This course serves as an introduction to accounting that is used directly in the operation of small to mid-sized businesses. Topics covered will include an introduction to general ledgers, payroll accounting, computerized accounting, and tax accounting as well as inventory management and cost accounting.

ADM-181 - Records and Database Management

Lecture: 2

Lab: 1

Credit: 3

This class emphasizes the principles and practices of effective records handling. Management of records is performed according to the Generally Accepted Recordkeeping Principles of ARMA International. The record life cycle is covered including creation, storage, retrieval, maintenance and disposition of both manual and computerized database systems.

Trisha Hopper - Professor - Business

Email: thopper@scciowa.edu
AA, Carl Sandburg College
BA, Western Illinois University
MBA, Quincy University

Renee Smith - Professor - Business

Email: rsmith1@scciowa.edu
AA & AAS, Southeastern Community College
BA, Buena Vista University
MBA, Grand Canyon University