The Patient Access Associate program prepares students for the front line of healthcare services for patients entering a hospital or clinic.  Students will learn customer service skills, medical terminology, registration and scheduling skills, specifics of revenue cycle, and use of electronic health records, HIPAA training and other standards of care, and different types of insurance offerings.  The Patient Access Associate will assist patients to effectively navigate health appointments with providers or services.  Upon successful completion of the four courses contained in the program the student will earn the Patient Access Associate Certificate.

Pre-requisite; BIO-163 Essentials of Anatomy and Physiology

Summary Sheet

The summary sheet provides a program overview and other information.

Curriculum Sequence

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Fall Semester I	Course Title	Credit
HSC-114	Medical Terminology	3
MAP-401	Medical Law and Ethics	1
MAP-431	Human Relations	1
CPC-170	Patient Access to Healthcare	2
	TOTAL CREDITS	7

HSC-114 - Medical Terminology

Lecture: 2

Lab: 2

Credit: 3

This course is designed to study the basic language related to medical science with emphasis on word analysis, construction, definitions, pronunciations, spelling and standard abbreviations.

MAP-401 - Medical Law and Ethics

Lecture: 1

Credit: 1

This course is designed to familiarize the student with legal concepts of standard of care, scope of employment, criminal and civil acts, contracts, negligence and ethical concepts.

MAP-431 - Human Relations

Lecture: 1

Credit: 1

This course includes fundamental principles related to human relations. Basic psychological and developmental theorists, factors that influence behavior, professional attitudes and behavior, self-improvement, and communication in the health care setting are emphasized.

CPC-170 - Patient Access to Healthcare

Lecture: 32

Credit: 2

This course prepares the student for the front line of healthcare services for patients entering a hospital or clinic. This course places an emphasis on customer service skills, patient registration, patient scheduling, the fundamentals of the revenue cycle, billing and reimbursement, HIPAA and practical experience and understanding of electronic health records. Corequisites: HSC-114, MAP-401 and MAP-431.

Megan Massner - Instructor - Medical Assistant

Email: mmassner@scciowa.edu
Diploma, Southeastern Community College

Anne Abel - Instructor - Medical Coding & Billing

Email: aabel@scciowa.edu
CPC Certification of American Academy of Professional Coders
CPC-I Certification of American Academy of Professional Coders

Debra Shaffer - Instructor - Medical Assistant/Program Coordinator

Email: dshaffer@scciowa.edu
AAS, Mount St. Clare College
ADN, Southeastern Community College